I am a service co-ordinator.
This statement is often met
with a quizzical look. It’s not a job you hear about at school or dream of having
but in my opinion a fun job all the same. My favourite way to describe my job
is to say that I tell people where to go all day. While this is not exactly
accurate it does bring a smile. So what do I actually do?
A bundle of things that help
with the running of the service department but mostly I organise and look after
the techs. I decide where they go and when and then I enter their paperwork
into the computer system. I also take the majority of calls/enquiries for
service and where possible do my best to get them going over the phone.
It’s all about trying to
keep a number of people happy simultaneously and while it can be a bit of a
challenge some days when the customers are particularly demanding or when there
are not enough jobs to keep the techs busy, I work with some great people and
that can make all the difference.
No comments:
Post a Comment